Return Policy

What if I am not satisfied with an item that I have purchased?

No problem. GemTrada has a site-wide return policy that states that a buyer can return an item for any reason by contacting the store within 5 days of receipt of the item. Our policies also include helpful step-by-step guidelines to ensure a smooth returns process and an enjoyable buying experience. See the return policy in its entirety.


GemTrada and each of its independent stores want you to be happy with your purchase. To ensure your satisfaction and for the protection of both the buyer and the store owner, we have a return policy that every GemTrada store owner respects.

Keep in mind that individual store owners may have additional terms and conditions. However, store owners can only make their returns policy more lenient, not stricter. This policy applies in the event of a conflict between this policy and an individual store’s policy.

If you are not satisfied with your GemTrada purchase, please contact the shop owner where you purchased the item within 5 days of delivery of your item by email or phone to arrange return shipping and refund of the purchase price, minus a fee for restocking. if stated in the store owner’s terms of sale at the time of purchase.
The store owner will confirm your return request within 5 days.
You return the item to the store within 5 days of confirmation:
The item must be returned via the original carrier (unless otherwise agreed in writing), in its original packaging, registered and insured (if available) for the purchase price, and must be received in the same condition as it was shipped to you with the store. tags and IDs intact.
We recommend that you use the delivery tracking and get a receipt.
The buyer pays for return shipping and insurance, unless otherwise agreed between the buyer and the shop owner.
After the shop owner verifies that the returned item is as it was originally shipped, they must issue a full refund within 5 days. For the protection of both the shop owner and the buyer, when making a refund through a personal bank account or money order to a buyer, the shop owner must send the refund to the buyer in a traceable manner where acknowledgment of receipt can be verified.


We encourage our stores to issue full refunds only, rather than partial refunds or returns.
Store owners can choose to offer a more liberal return policy, described in their store’s terms of sale.

This policy does not apply to custom orders produced by personal image and jewelry stores. Custom orders policies may vary by store, so please check with the individual store owner before making your purchase.
Damaged items are handled separately as described below.
If you have a complaint against a store owner regarding a Gemtada purchase, you must contact GemTrada customer service within 3 months (90 days) of the original purchase date so that GemTrada can assist you with the complaint.

Do not return items that have been damaged in transit or you will void shipping insurance.
Damage claims can only be made on items shipped with insurance.
GemTrada requires all shipments to be insured unless the buyer declines them with the Deny Insurance option during the checkout process. Each retailer will determine whether or not a buyer may decline insurance to ship an item when putting their item up for sale. However, if a buyer requests that an item be shipped insured, using the price surcharge at checkout, the store owner is responsible for any loss or damage to that item in transit.
To start the process, contact the shop owner and notify them of the damage.
Claims must be made through the original shipping agent. Insurance claim guidelines vary by carrier, so contact the carrier for specific instructions.
Be sure to keep all original packaging and all parts of the damaged item as the shipping agent will ask you to examine them.
In the event that you, the recipient, make the claim, the shop owner will provide you with the necessary insurance information.
For information on how to make a claim through the following carriers, please visit: *
United States Post:
United Parcel Service:
Federal Express:

  • Please note that not all stores ship through the carriers above and some stores insure their shipments through a third party insurance agent, not the carrier’s. Make sure to contact the store so they can handle you or walk you through the process.
    GemTrada’s return policy is designed to ensure a smooth, enjoyable buying experience. If a GemTrada transaction is outside of our returns policy, you and the store owner must negotiate a mutually acceptable solution. However, as a neutral party, you acknowledge that GemTrada is not liable for the success or failure of your transaction and cannot guarantee its success.